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Return Policy

365-Day Return Policy

Our return policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds or store credit is granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 60 days after buying

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at hello@coopercases.com.

Bulk order (if applicable)

Bulk orders for 10 or more items cannot be refunded.

Exchanges

If you need to exchange your purchase please send us an email to hello@coopercases.com. We will provide return address details based on your location. You can also check return addresses here.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, please email us at hello@coopercases.comWe will provide return address details based on your location. You can also check return addresses here.

You will be responsible for paying for your own shipping costs for returning your item. Expedited shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.